Feedback for the MBTA

  Here are my thoughts after listening to MBTA CTO David Block-Schachter. I believe that MBTA CTO David Block-Schachter is doing the right thing by focusing on a user-centered approach when dealing with MBTA problems. I specifically appreciated that he was thinking about solutions while being cognizant of all users, such as those in deep poverty … Continue reading Feedback for the MBTA

Actions to build TerraWest’s Digital Capacity

Before we start, lets recap the problems: Can’t find the link to manage the properties Have to create a new account for every property Transferred to a different website for making payments Need to create a separate user account to make payments (or fill out the long one-time payment form and pay the $14.95 fee) … Continue reading Actions to build TerraWest’s Digital Capacity